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The player from Italy had requested a withdrawal prior to submitting this complaint. The player had claimed that the casino was refusing his withdrawal due to a non-existent rule about using the same bonus code twice without a deposit in between. We had attempted to mediate the situation by reaching out to the casino and asking for clarification. The casino confirmed that the rules were broken, however, decided to return the winnings to the player. As the player stopped responding, we ended up rejecting the complaint. The player from the US had experienced difficulties with a cryptocurrency deposit at an online casino.
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