HELP
Buy at angelcerda.com
Product
Payment
Shipping & Returns
Business
BUY AT ANGELCERDA.COM
In angelcerda.com you can make your purchase once REGISTERED. We want to offer our most direct service to our exclusive clients, hence, to access our online shop, you can only do so through access codes that we will create just for you.
Our team will offer you a unique and personal password so that you can access our best prices and discounts, and make your purchase safely.
PRODUCT
Quality certificate
Each of our products are made with the highest quality materials , passing rigorous quality controls to ensure comfort and resistance. At Angel Cerdá, we intend to offer our clients the possibility of acquiring high quality products at very competitive prices.
We have full confidence in the quality of each of our designer furniture, and we are committed to replacing or accepting the return of any of our items due to factory defects or hidden defects,</strong in order to offer the best service and attention to our customers.
Certificate of guarantee
Angel Cerdá, S.L. issues this document with its conditions as a guarantee of quality of the product and services it covers, for a period of 24 months from the date of delivery. These conditions are established without prejudice to the rights of the consumer, according to Royal Decree Law 1/2007 16 November.
This guarantee does not cover deficiencies caused by negligence, blows, use or improper manipulation, incorrect assembly, not having correctly applied the conditions of conservation and maintenance, or materials subject to wear and tear due to normal use. The following cases are expressly excluded from the warranty: Damage caused by pets, damage caused by sharp tools, staining of fabrics caused by rubbing against external textiles (clothing), damage caused by extreme heat or objects at high temperatures, damage caused by cleaning processes or inappropriate products, if it is intended for a different use than that for which it was prepared.
In the event of incidents that justify the use of this guarantee, it will be decided to repair, replace the item, discount or resolve it in the legally established terms.
PAYMENT
Payment Methods
You can place your order through the following forms of payment:
Card payment
Bank transfer
Paypal
Cetelem
If you do not feel comfortable revealing your personal data over the Internet, you can call us directly at 96 225 77 62 in order to place your order by phone and in a totally confidential and secure way.
Safe shopping
All the information that clients delegate to angelcerda.com is fully treated with the highest security and confidentiality
Our highest priority is to safeguard our customers' data , therefore, we invest in a large amount of resources and use the best technologies so that your payment data is processed in secure environments.
All data management is carried out in accordance with the provisions of Regulation (EU) 2016/679, of April 27 regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data (hereinafter, RGPD).
SHIPPING & RETURNS
Shipping
After confirming the order Angel Cerdá, S.L. will manage or manufacture and organize the shipment, as soon as possible, through independent transport agencies specialized in furniture. The delivery time will vary between 15 and 25 business days from the confirmation of the order, depending on the place where the delivery is to be made and the volume of the merchandise. Said delivery period may vary due to exceptional circumstances that are beyond the control of Angel Cerdá, S.L., in which case the client will be promptly informed and an attempt will always be made to speed up delivery as much as possible.
Los Shipping costs will vary depending on whether the different modalities are chosen:
- “Street Door” Shipping Service que será FREE for all our customers.
- Shipping Service 'Upload and Assembly' that will be detailed and calculated according to the province and postal code of the customer's delivery address, and which will include the uploading of the package to their home and the assembly of the / the furniture.
The carrier will be instructed to telephone the customer the day before delivery in order to agree on the time and place of delivery. If the option 'Upload and Assembly' is not selected, the transport will always be carried out to the building's portal, so if the delivery address turns out to be a flat, the client will be responsible for providing the necessary help on their own means to carry the merchandise up the stairs, except for express contracting. The customer is solely responsible for verifying that the measurements of the requested product are in accordance with the accesses to his home or delivery address, paying particular attention to doors, stairs, ceilings, corridors, landings, etc. All the measurements of the products, as well as the packaging of the Angel Cerdá, S.L. They are real measurements, which do not take into account the additional transport packaging.
The additional expenses derived from the rental of elevators, the storage or the return of merchandise will be borne exclusively by the client.
All additional expenses related to the rental of elevators, storage or the absence of the client (in breach of the commitment established when making the appointment) and the risks of damage derived from these problems will be borne by the client.
Returns
The client has 14 calendar days to return a product to Angel Cerdá, S.L. in case you are not satisfied. Thus, during these 14 days and as long as he pays the costs of collecting the product (equal to the costs invoiced for shipping), the customer can return this product. The first delivery transport costs are in no case reimbursed, except in cases of hidden defects or quality problems..
In the case of the return of goods, the customer will bear the risks of transport. Due to the nature of the products, the client must follow the return procedure, waiting for the receipt of the merchandise in the warehouse, review and subsequent refund management.
Only products that are new and complete, perfectly packed in their original packaging (accessories, cushions, instructions where applicable) will be accepted. The amount of any product that has been damaged by the customer or whose original packaging is damaged in a way that goes beyond simply opening will not be reimbursed, or it will only be partially refunded and always upon receipt of the merchandise in our warehouse.
In the case of the the customer will receive the money by check or by bank transfer. The methods of refunding the money are established by Angel Cerdá, S.L. The client is responsible for verifying that the data provided to Angel Cerdá, S.L. during the order they are true and complete, especially the delivery address. The customer is responsible for the data provided during registration and when placing the order.
BUSINESS
At Angel Cerdá, we have been manufacturing furniture since 1886, 125 years of family tradition in the furniture sector.
The current management team accumulates more than 40 years of professional experience in the sector, both nationally and internationally. In our team we have qualified professionals in each of our administration, production, distribution, sales, communication and marketing departments.
Our main activities are focused on the manufacture, distribution and marketing of all types of home furnishings, decorative objects, woods and other raw materials traditionally used in the industry.
Our contract project team manages tailor-made design, interior design and decoration services.
The company has an extensive sales network with 24 commercial agents and a portfolio of more than 2000 clients in practically the entire national territory, selling all kinds of modern furniture for the home.
In the foreign market, it has clients, agents and commercial relations in more than 20 countries inside and outside the EU. Our contract project team manages tailor-made design, interior design and decoration services.