CONDITIONS OF SALE AND DELIVERY

1. The prices reflected in the price list include shipping costs to the customer’s address (except for the Canary Islands).
2. Shipments destined for the Canary Islands will be understood to be carriage paid to the transport agency or forwarding agent designated by the client in the Comunidad Valenciana.
3. The minimum order is established according to the country of destination. For Spain, the minimum order is 1000€ (taxable base), other countries, ExFactory conditions. If the customer requires a transport service, Angel Cerdá, S.L. will provide, within its possibilities and destination, an estimate specifically calculated for each shipment.
4. Orders that do not exceed the minimum established for the Spanish destination, will be subject to the application of an additional charge of 6% on the taxable base as a contribution to the cost of transport.
5. When, at the customer’s request, the delivery must be made directly to the home of a final consumer, an additional charge will be made, previously calculated on the invoice, which will include the cost of this service.
6. Any shortages, losses, breakages or damage that may occur to the goods during transport must be noted on the carrier’s delivery note. Failing this, they must be notified by e-mail to soporte@angelcerda.com within a period not exceeding 48 hours of receipt.
7.Any claim for breakage, damage or quality must always be properly documented and accompanied by photographs proving the incident.
8. No quality claims will be accepted, nor returns of goods after 10 days from the date of receipt, except for hidden defects or flaws included in the quality guarantee, which must be properly documented.
9. Orders placed by telephone must be subsequently confirmed in writing. The customer must always receive confirmation of his order by email. If this is not received, it shall be understood that the order has not been placed correctly.
10. All orders must be placed through the private area of the website shop.angelcerda.com. Exceptionally orders can be made through email pedidos@angelcerda.com taking into account that the customer must always receive an email confirmation of the order sent by email. Failure to receive this, it should be understood that the order has not been processed correctly.
11.. Reservation of ownership. The products that have not been paid for are the property of Ángel Cerdá S.L.
12.- All prices are subject to the application of the corresponding V.A.T. or equivalence surcharge in force on the date of issue of the invoice.
13.- All orders to Angel Cerdá, S.L. must be paid by bank transfer in advance. For special operations, Angel Cerdá, S.L. will request a commercial credit report from its clients and will only finance invoices to those with risk coverage approved by the insurance company Crédito y Caución.
14.- Exceptionally, customers with credit cover will be able to have financing depending on the method of payment, having to complete, sign and duly stamp the SEPA document.
15.- In the event of non-payment of an invoice, Angel Cerdá will automatically block the client’s account and will adopt the necessary measures, either through its insurer or by means of legal action, to claim payment in defence of its interests. Incidents in payments will generate an automatic bank record and will be notified to the RAI and may affect the customer’s creditworthiness with regard to third parties.
16.- Orders destined for destinations outside Spain will be placed under ExFactory conditions. The customer must arrange transport at their own risk and assume the necessary customs formalities to import the goods into their country. The method of payment in these cases will be by bank transfer in advance or by opening a Negotiable Letter of Credit with a bank of our choice. Angel Cerdá will provide the Certificate of Origin and the rest of the original documents necessary for the clearance of the goods and will require the forwarder to issue the EX1 export document.

GUARANTEE CERTIFICATE

Angel Cerdá SL issues the present document with its conditions, as a guarantee of quality of the product and services it covers, for a period of 36 months from the date of delivery. These conditions are established without prejudice to the rights of the consumer, according to the Royal Decree Law 1/2007 of 16 Nov.
This guarantee does not cover deficiencies caused by negligence, knocks, improper use or manipulation, by not having correctly applied the conditions of conservation and maintenance or by materials subject to wear and tear due to normal use.
The following cases are expressly excluded from the guarantee: Damage caused by pets, damage caused by sharp materials, staining of fabrics caused by rubbing against external textiles (clothing), damage caused by extreme heat or objects at high temperatures, damage caused by cleaning processes or unsuitable products.
In the event of incidents that justify the use of this guarantee, we will opt for the repair, replacement of the article, reduction or resolution in the legally established terms.

This warranty shall be void if:
– The article covered by this warranty, its identification number, its installation or if it is used for a purpose other than that for which it was manufactured, without the knowledge and/or written authorisation of the company, is tampered with or repaired.
– The data in this guarantee or in the proof of purchase are modified, altered or replaced.
In order to make use of the guarantee, it is essential to present this document together with the proof of purchase.
In the event of any incident that may arise, you can contact the Customer Service Department of Angel Cerdá SL or the competent Consumer Agency to make the corresponding claim.